1. About This Notice
Digital Oasis Australia Pty Ltd (we, us, our) is committed to protecting your personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This notice explains what personal information we collect, why we collect it, how we use and disclose it, and what rights you have.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business functions. The types of information we collect include:
From clients and prospective clients
- Name, job title, and business name
- Contact details including email address, phone number, and business address
- Payment and billing information
- Business goals, marketing data, and campaign performance information
- Communications and correspondence with us
From website visitors
- IP address and browser type
- Pages visited, time on site, and referring URLs
- Information submitted through contact or enquiry forms
- Cookie and tracking data (see Section 8)
From job applicants
- Resume, employment history, and qualifications
- Referee contact details
- Right to work documentation
We collect personal information directly from you where possible. We also collect it through our website, third-party platforms (such as Google Analytics and Meta), and from publicly available sources.
3. Why We Collect Personal Information
We collect and use personal information to:
- Provide digital marketing services including paid search, SEO, paid social media, and consulting
- Respond to enquiries and communicate with clients
- Process payments and manage accounts
- Improve our services and website performance
- Comply with legal and regulatory obligations
- Assess job applications and manage employment relationships
- Send service updates and relevant communications (where you have opted in)
We will not use your personal information for a purpose you would not reasonably expect, unless required by law or with your consent.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Platform providers such as Google, Meta, TikTok, and LinkedIn, where required to deliver advertising services
- Analytics providers such as Google Analytics and Looker Studio
- Cloud storage and software providers (such as ClickUp, n8n, and Airtable)
- Our subcontractors and employees who need access to perform services
- Regulatory bodies, law enforcement, or courts where required by law
We do not sell personal information to third parties.
5. Overseas Disclosure
Some of our service providers and platforms store or process data outside Australia, including in the United States and European Union. These providers include Google, Meta, and other cloud-based tools we use to deliver services.
Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs. By using our services, you acknowledge this may occur.
6. How We Store and Protect Personal Information
We store personal information using cloud-based systems with appropriate access controls and security measures. These include:
- Role-based access controls
- Encrypted data transmission (HTTPS)
- Password policies and multi-factor authentication where applicable
- Regular review of data access and retention
We retain personal information for as long as it is needed for the purpose it was collected, or as required by law. When no longer needed, we securely delete or de-identify it.
While we take reasonable steps to protect your information, no transmission over the internet is completely secure. We cannot guarantee absolute security.
7. Your Rights
Under the Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
- Make a complaint if you believe we have mishandled your information
To make an access or correction request, contact us at privacy@digitaloasis.com.au. We will respond within 30 days. In some circumstances, we may decline a request; if so, we will explain why in writing.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to track visitor behaviour, measure ad performance, and improve user experience. These may include:
- First-party cookies set by our website
- Google Analytics tracking (including Google Ads conversion tracking)
- Meta Pixel for ad attribution
- Other third-party ad platform tags
You can control cookie settings through your browser. Disabling cookies may affect website functionality and the accuracy of our performance reporting.
We use Google Tag Manager to manage tracking tags on our website. For more detail on how Google uses data collected via our site, visit policies.google.com/technologies/partner-sites.
9. Direct Marketing
We may send you information about our services where you have consented or where we have an existing client relationship and the material is directly related to what we provided.
You can opt out of direct marketing at any time by contacting us at privacy@digitaloasis.com.au or by clicking the unsubscribe link in any email we send.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
11. Children
Our services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under 18 years of age.
12. Changes to This Notice
We review this notice periodically. When we make material changes, we update the ‘Last updated’ date at the top. Continued use of our services after changes take effect constitutes acceptance of the updated notice.
13. Complaints
If you believe we have not handled your personal information appropriately, contact us first at privacy@digitaloasis.com.au. We will investigate and respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
